Driftrock for Automotive Retailers
Guides and support on how to use Driftrock as an Automotive Retailer
Managing customer leads: Video guide
In this video guide, we'll give you an overview on how to use the Driftrock platform for managing customer enquiries. Some features may not be availab...
Managing customer leads: Step by step guide
When you first log-in to Driftrock, you'll be presented with the list of enquiries. Some may have already been assigned to you, whilst others may be u...
Logging vehicle orders: Step-by-step guide
New September feature release As customer enquiries progress, you can record orders within Driftrock and log them alongside opportunities. Logging ord...
Viewing opportunities and assigning leads
When you log into Driftrock, you'll see a list of opportunities which have been assigned to you. If you click any of the opportunity names, you'll be ...
Connecting your Lead Management System or CRM
Driftrock can connect to your lead management system, allowing you to receive leads in real time from multiple sources, and avoid the need for double-...
Sending retailer events to the Driftrock Events API
Using the Driftrock Events API, you can pass events and actions to the Driftrock system, from your own lead management platform. This allows you to up...
Lead and customer events tracked in Driftrock
Driftrock tracks a number of key lead and customer events to help brands and retailers understand lead progress, and measure performance. Each of thes...
Inviting your team
If you're an Account Manager, you can invite your team to Driftrock, allowing them to access their leads. In the platform, navigate to Settings > Tea...
Email domain setup guide
How to configure your domain DNS so Driftrock can send emails on your behalf To send emails on your behalf from your retailer group domain, Driftrock ...
Adding an offline lead with the Add Person feature
When you receive a lead via a walk-in or offline appointment, you can log these in Driftrock so that you can record any associated sales actions. Navi...
Recording completed test drives
When a customer completes a test drive, you can log this in Driftrock to record it in their timeline. Navigate to the customer record, and select Cus...